Last updated: June 27, 2026
This policy explains when and how you can return a product purchased from UL Controls, trading as EcoDriveSmart. Because variable frequency drives are technical, configurable products, some items cannot be returned. Please read this policy before you order. This policy does not affect any rights you have under applicable consumer law.
Return window and condition
You may request a return within 10 days of the delivery date. To be eligible, the product must be unused, uninstalled, never energized, in its original packaging with all accessories and documentation, and in resalable condition. Products showing signs of installation, wiring, power application, or wear are not eligible for return.
Items that cannot be returned
The following are not eligible for return except where the item is defective or we made an error:
- Drives that have been configured, programmed, or commissioned to your specification.
- Special order, non-stock, or made to order items.
- Units that have been installed, wired, or energized.
- Products with missing, damaged, or opened original packaging.
- Clearance or final sale items, where marked.
Restocking fee
Eligible returns for change of mind or ordering error may be subject to a restocking fee of 20 percent. The restocking fee is deducted from your refund. No restocking fee applies to products that are defective, damaged in transit, or shipped in error.
How to start a return
Contact us at drivesales@ecodrivesmart.com with your order number, the product model and serial number, and the reason for the return. If your return is approved, we will issue a Return Merchandise Authorization (RMA) number and return instructions. Please do not ship any product back without an RMA number, as unauthorized returns may be refused or delayed.
Return shipping costs
For returns due to change of mind or ordering error, you are responsible for return shipping costs and for ensuring the product is packed safely and insured. For products that are defective, damaged in transit, or shipped in error, we will cover return shipping. Risk of loss for a returned product remains with you until we receive it.
Inspection and processing
Once we receive your return, we will inspect it to confirm it meets the conditions above. We aim to complete inspection and processing within 5 to 7 business days of receipt. If a product does not meet the return conditions, we may decline the return or apply a further deduction, and we will contact you.
Refund method and timing
Approved refunds are issued to the original payment method. After your refund is processed, it may take additional time for your bank or card provider to post the funds. Original shipping charges are non-refundable except where the return is due to a defect or our error.
Exchanges
If you need a different model or rating, the fastest method is to return the eligible item under this policy and place a new order for the product you need. Contact us and we will help you select the correct replacement.
Damaged, defective, or incorrect items
Inspect your shipment on delivery. If a product arrives damaged, defective, or is not what you ordered, contact us within 5 business days of delivery with your order number, photos of the product and packaging, and a description of the issue. Keep all original packaging until the matter is resolved. Defective products may also be covered under our Warranty Policy.
Order cancellations
You may request to cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, it is handled under the return process above. Special order and configured items may not be cancellable once production or configuration has begun.
Contact us
For any return or refund question, contact us at drivesales@ecodrivesmart.com.